Shipping Information for India

General Information

• Due to the fluctuations of the exchange rate, orders with value very close to the tax-free limit may be assessed Duties and Taxes (D&T) as the currency exchange rate may vary from the order date to the customs clearance date.
• Please check with your local customs office in India to see if you can import the items, and if any additional licenses or permits are needed.

Customs Information

• For information about customs, import duties, etc., visit: Central Board of Excise and Customs

Shipping

• DHL:DDP (Delivered Duties Paid) service is now available for shipments to India. All duties, taxes, and import fees are pre-collected at the time of checkout to expedite Customs Clearance; no further payments are required at the time of delivery.

For shipping related inquiries regarding DHL Express orders, please contact the DHL Express Customer Service at +91-22-66789001.

Please Note: India has revised B2C and B2B import regulations and process.

• India Customs requires you to upload Know Your Customer (KYC) documents (Government recognized identity and address proofs) to obtain shipment clearance. Import clearance cannot start unless Consignees' KYC documents and Authorization Letter (POA) are uploaded by the consignee.
• For more information, visit the websites of the carrier of your choice. DHL
• The types of documents required for individuals or companies are: For Individuals: Consignee's KYC documents such as passport/Voter ID/Driver's License/PAN (Permanent Account Number) and Authorization Letter (POA) For companies: Company's IEC (Import & Export Certificate), KYC (Know Your Customer) Documents and Authorization Letter.
• The email address and mobile phone number you will be using for your iHerb order will be used to access the DHL KYC web portal.

Contact Us

• Click here to get connected with iHerb's customer service.