General Information

• Due to the fluctuations of the exchange rate, orders with value very close to the tax-free limit may be assessed Duties and Taxes (D&T) as the currency exchange rate may vary from the order date to the customs clearance date.
• Please check with your local customs office in India to see if you can import the items, and if any additional licenses or permits are needed.

Customs Information

• For information about customs, import duties, etc., visit: Central Board of Excise and Customs

Shipping

• DHL/UPS:You may have to pay import taxes, customs duties, or a brokerage (handling) fee for your order. These charges are separate from your shipping fee, and you will be billed directly from the carrier of your choice.

Please Note: India has revised B2C and B2B import regulations and process.

• Know Your Customer (KYC) documents (Government recognized identity and address proofs) are required by Customs for shipment clearance. Import clearance cannot start unless Consignees' KYC documents and Authorization Letter (POA) are uploaded by the consignee.
• For more information, visit the websites of the carrier of your choice. DHL, UPS
• The types of documents required for individuals or companies are: For Individuals: Consignee's KYC documents such as passport/Voter ID/Driver's License/PAN (Permanent Account Number) and Authorization Letter (POA) For companies: Company's IEC (Import & Export Certificate), KYC (Know Your Customer) Documents and Authorization Letter.
• The email address and mobile phone number you will be using for your iHerb order will be used to access the DHL KYC web portal.

Contact Us

• Click here to get connected with iHerb's customer service.