iHerb is a US company serving customers worldwide since 1996 and ships to over 185 different countries! All iHerb orders
are shipped directly from our warehouses in the US located in California, Kentucky, Illinois, Pennsylvania, one in South Korea, and one in Hong Kong. Please see below information about the country selected.
Available shipping methods
Due to the fluctuations of the exchange rate, orders with value very close
to the tax-free limit may be assessed Duties and Taxes (D&T) as the
currency exchange rate may vary from the order date to the customs
Please check with your local customs office in Japan to see if you can
import the items, and if any additional licenses or permits are needed.
If your order value exceeds ¥ 15,500, you will be charged for Customs duty
If you plan to use Rewards credits, the value of the order (before Rewards
credits are applied) needs to be less than ¥ 15,500 to avoid Customs fees.
iHerb will not be liable for packages held or confiscated by customs.
The Estimated Delivery window provided by iHerb reflects the most standard
delivery. However, some orders may occasionally be subject to longer
transit time caused by air freight delay, Customs hold, or any other
unforeseen complications outside of iHerb’s control.
You may have to pay import taxes and customs fees for your order. These
charges are separate from your shipping fee, and you will be billed
directly from the carrier of your choice.
Global Air with Tracking:
If Global Air with Tracking service is selected, iHerb will allocate the quickest and most affordable shipping carrier in your region.
For shipping related inquiries regarding Sagawa orders,
please contact customer service at 0476-40-5456 (NRT) and 072-463-7250
For shipping related inquiries regarding Yamato Transport orders,
please contact the Yamato Transport customer service at 03-6756-7236.
Japan Post: For shipping related inquiries regarding Japan Post orders, please contact Japan Post customer service at 0570-046-666.
Please place one order per day, otherwise, your order will be held.
Using incomplete or incorrect shipping information (for example, missing first/last name, incomplete/invalid address, or invalid phone number) will result in customs clearance/delivery delay or delivery failure. Please note that the carrier of your choice may charge you an additional fee for address change once the shipping process starts.
All imports are for personal use only. Using a non-residential address for the shipping service may result in a customs clearance/delivery delay.
Unclaimed packages will be disposed after 30 days from the arrival date in Japan.
If the first delivery attempt is unsuccessful, the package will be returned to the carrier’s service center after one week. Once the return process starts, consignees may get charged a re-delivery fee by the carrier.
If the parcel contains damaged products when delivered, please accept the
package first, and then follow the guidelines below.
Please include: email address, order number, tracking, damaged product name or product code, quantity, amount, damage description, 4+ proof pictures including outside of the box picture.
Please Note: If product(s) are seized by Customs, there will be no credit processed for the product(s).
After 30 days, undelivered orders will be disposed.
to get connected with iHerb's customer service.
At iHerb, we respect the rules and regulations of Japanese government and
do our best to block Customs prohibited products from our site.
Please be aware that the following substances are prohibited to import to Japan: kelp, hoodia, aloe, (except aloe vera), vanilla, rice, grains, nuts, seeds, raw beans, products containing hemp, pet products, meat products (such as jerky and extracts), dairy products, DHEA products and edible or drinkable products that contain Atenolol, Atomoxetine, Adrafinil, Aniracetam, Etiracetam, Oxiracetam, Dihydroergotoxine Mesilate, Somatropin, Vasopressin Tannate, Tianeptine, Desmopressin Acetate Hydrate, Nadolol, Nicergoline, Nimodipine, Nefiracetam, Vinpocetine, Piracetam, Furosemide, Bromocriotine Mesilate, Pramiracetam, Pregnenolone, Propranolol Hydrochloride, Levetiracetam.
There is an exception to the 'kelp' rule: The only kelp product allowed in
Japan is the following item with one condition: Sea Tangle Noodle Company,
Kelp Noodles, 12 oz. (340 g); (Customers are only allowed to order up to 5
kg. of this product per month, which equals about 14 bags.)
22 lbs (10 kg) or less grocery/food items (including Supplements and
protein drinks) per order, are allowed for personal importation.
Estrogen (supplement), 7-Keto/7-Keto DHEA can be imported only a one-month supply at a time.
The following products or ingredients can be imported, but only a two-month supply: Melatonin, Yohimbe, Potassium Iodine/Iodide, 5-HTP, Caffeine and Taurine. If one bottle contains more than a two-month supply or multiple bottles are purchased, the items will be confiscated by customs.
Cosmetic products including shampoo and conditioner are allowed to be
imported, but only up to 24 items.
Duties and taxes will be imposed by Japan Customs on any sugar/sweetener
products (maple syrup and agave nectar included) regardless of weight or
item value. If total weight of sugar/sweetener product(s) per order exceeds
2 lbs (1 kg), duties and taxes will be imposed and additional documentation process
will be required by the Japan Customs. For detail information, please click here.
If your order value exceeds ¥ 15,500 and contains raw honey products, an
extra Custom’s duty of 50% will be assessed.
Customs inspection may cause a clearance delay if your order includes above
to get connected with iHerb's customer service.